Your Privacy Is Our Responsibility

1. Introduction & Scope of Application

hybet is a secure and reliable online betting and casino platform serving users in Bangladesh. When you use our website, create an account, or use any of our services, you agree to the terms of this privacy policy.

This policy explains:

• What types of personal information we collect
• How and for what purposes we use that information
• With whom and under what circumstances we may disclose your information
• How we keep your information secure
• What rights you have regarding your information

Our services are for persons aged 21 and above only. If a minor uses our platform and we become aware of it, that account will be closed immediately and the associated data will be deleted.

2. What Information We Collect

2.1 Registration & Identity Information

When you create an account at hybet, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (for KYC verification)
• Home address
• Username and password (stored in encrypted form)

2.2 Financial Transaction Information

To ensure secure financial transactions, we collect:

• bKash, Nagad, or Rocket account numbers (partial — full numbers are not stored)
• Limited bank account information (for bank transfers)
• Deposit and withdrawal history
• Transaction amounts and dates

2.3 Usage Information

To improve the quality of our services, we automatically collect:

• IP address and device identifier information
• Browser type and operating system information
• Pages visited and session duration
• Gameplay history and betting activity
• Information obtained from cookies and similar technologies

2.4 Communication Information

When you contact our support team via live chat or email, we retain a record of those conversations. This helps us monitor and improve our service quality.

3. Purpose of Data Use

hybet uses your information for the following legitimate purposes:

3.1 Service Operation

• Creating and managing accounts
• Processing and confirming transactions
• Providing bonuses and rewards
• Resolving technical issues

3.2 Security & Fraud Prevention

• Verifying your identity (KYC — Know Your Customer)
• Detecting suspicious or fraudulent activity
• Preventing money laundering (complying with AML policy)
• Blocking unauthorized access to accounts

3.3 Customer Service

• Resolving your requests and complaints
• Sending important service-related notifications
• Providing responsible gambling guidance

3.4 Service Improvement

• Analyzing platform performance
• Improving user experience
• Developing new features and services

4. Disclosure of Information & Third Parties

hybet may share your information with third parties in the following limited circumstances:

4.1 Payment Processors

Necessary information is shared with the relevant payment gateways to complete transactions via bKash, Nagad, Rocket, and bank transfers. These organizations follow their own privacy policies.

4.2 Legal Obligations

If disclosure of information is required as part of a court order, government directive, or legal process, we will act in accordance with the law. Even in such cases, we will provide only the minimum information necessary.

4.3 Technology Service Providers

Technology service providers that support the operation of our platform (such as server hosting and cybersecurity) may have limited access to information. They operate under strict confidentiality agreements.

4.4 Business Restructuring

In the event of a merger, acquisition, or other business restructuring, your information may be transferred to the new party. We will notify you in advance in such circumstances.

5. Cookies & Tracking Technologies

hybet uses cookies and similar technologies to improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Maintaining login sessions and ensuring security — without these, the service does not function properly.
• Functional Cookies: Remembering your preferences and settings (such as language selection).
• Analytics Cookies: Analyzing page visits and usage patterns, which helps improve the service.

5.2 Cookie Controls

You can disable cookies at any time by changing your browser settings. However, disabling essential cookies may cause some important platform features to stop working.

6. Data Security Measures

To ensure the security of your information, hybet employs industry-standard technical and organizational measures:

• SSL Encryption: All data transmissions are secured by SSL/TLS encryption.
• Data Encryption: Sensitive information (passwords, payment details) is stored using advanced encryption algorithms.
• Access Control: Only authorized personnel can access specific data.
• Regular Security Audits: Regular security checks are conducted to identify system vulnerabilities.
• Two-Factor Authentication: A two-step login option is available for additional account security.
• Firewall Protection: Advanced network security measures are active to block external attacks.

7. Data Retention Period

We retain your information only for as long as necessary:

• Information for active accounts is retained for as long as the account remains active.
• Financial transaction records are retained for a specified period after account closure to meet legal obligations.
• KYC verification documents are retained in accordance with applicable regulatory requirements.
• Communication records (chat, email) are kept for a defined period for the purpose of ensuring service quality.
• If legal liability or dispute resolution is required, relevant information may be retained for an additional period.

8. Your Rights

As a hybet user, you have the following rights regarding your own information:

8.1 Right to Access Information

You may request to know what information we hold about you. After verification, we will provide that information to you within a reasonable timeframe.

8.2 Right to Correct Information

If the information we hold about you is inaccurate or incomplete, you may request a correction. Many details can be updated directly from account settings.

8.3 Right to Delete Information

In certain circumstances you may request the deletion of your personal information. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Object to Data Processing

In certain cases you may object to the processing of your information, particularly where it is used for marketing purposes.

8.5 Right to Close Your Account

You may request to close your account at any time. Please contact us directly regarding this matter.

To exercise these rights, email [email protected] or contact us via live chat. We will process your request after verifying your identity.

9. Protection of Children & Minors

hybet's services are exclusively for adults. Only persons aged 21 and above may create an account on our platform. We do not knowingly collect any information from minors.

If you believe a minor is using our platform, please inform us immediately. Parents can use parental control software to restrict their children's access to online gambling sites.

10. Changes to the Policy

hybet may update this privacy policy from time to time. When significant changes are made to the policy, we will:

• Post a clear notice on the website
• Send a notification to the registered email address
• Update the "Last Updated" date at the top of this page

Continued use of the platform after changes are made will be considered as your acceptance of the revised policy. It is advisable for you to review this page regularly.

11. Contact Us

If you have any questions, concerns, or requests regarding the privacy policy, please contact us through the following: